Registration & Privacy
How do I change my bank account detail?
You may update your newly registered bank account detail by emailing us at admin@moolahsense.com In your email, please assist to attach the following documents: 1. Personal Identification Document no. (NRIC front and back/passport/FIN Card) 2. ...
What else do I need to do after I have completed my “Investor Profile Registration Form”?
Once you have completed the “Investor Profile Registration Form”, you will be receiving an email from us. The email will notify you to upload the following documents to your MoolahSense investor dashboard: 1. A soft-copy of your bank statement which ...
How long does MoolahSense take to process my registration as a qualified Investor?
We will take up to three business days and will notify you of the outcome of your registration through your registered email with us.
I have forgotten the answer to the security question to reset my password, how do I proceed from here?
Simply upload an image of your NRIC/Passport/FIN Card/Student card number (front and back) to our website. Once we have resolved the issue, we will be contacting you. Please allow up to 3 business days to resolve this.
I have problem with setting up my password to register as an Investor, how do I resolve this?
To set up your password, please ensure that it contains the following: 1. One lower-case letter 2. One upper-case letter 3. One number 4. One special character 5. More than 7 characters (Minimum 8 characters) For instance: Iluvye@r2018
How do I upload my registered bank detail if my account is a passbook saving account?
If your account is a passbook savings account, you could upload an image of your passbook showing: 1) Full Name 2) Bank Account Number
I am unable to upload any of the required documents whilst trying to complete the “Investor Profile Registration Form”, how do I resolve this?
We will encourage you to verify if the document(s) that you had uploaded is an accepted file format (i.e. jpeg, jpg, pdf, png, gif) on our platform and if the size of your file had exceeded our file size limit of 10MB. If you still encounter problems ...
Am I subjected to the Moneylending Act?
We have obtained confirmation from the Insolvency and Public Trustee’s Office (IPTO) that the activities by investors on the platform do not fall under the purview of the Moneylenders’ Act.
How long will MoolahSense revert to me on the outcome of my submitted “Investor Profile Registration Form”?
We will reply you on the outcome via email within 3 business days after you have submitted the form online. If you are still unable to make an investment on our platform, you may want to check that you have submitted the following: 1) NRIC (bank and ...
Are my personal details kept private?
Your personal information is kept with strict confidentiality. For enquiries on Personal Data Protection Act (PDPA), you can contact us here. Upon registration, you would need to establish a unique display name that will be visible to other Investors ...
Will I be automatically qualified as an Investor after submitting my “Investor Profile Registration Form” online?
No. Your qualification will depend on the responses you have provided on the “Qualifications and Suitability” page of the “Investor Profile Registration Form” as well as whether you are found to be on any money laundering, terrorist financing or ...
I have invested with MoolahSense before the online “Investor Profile Registration Form” was introduced. Am I still required to complete the form?
If you have invested with MoolahSense before the online “Investor Profile Registration Form” was introduced, you may have problems accessing your account as it might be marked as “Suspended” due to our regulatory limitations. If you wish to continue ...
Do I need to submit any of my personal documents when completing the “Investor Profile Registration Form”?
In compliance with the requirements of a Capital Market Service license, all Investors registered on our platform are required to submit the following: 1. Documentary proof of your identity (i.e. a photograph or scanned copy of your NRIC or passport) ...
Why did MoolahSense introduce the online “Investor Profile Registration Form”?
MoolahSense holds a Capital Market Services Licence issued by the Monetary Authority of Singapore (“MAS”). The “Investor Profile Registration Form” is an integral part of MoolahSense’s compliance with the MAS’s “know your customer” requirements, ...
Is it compulsory for me to complete the online “Investor Profile Registration Form” to become an investor?
If you wish to become an investor with MoolahSense, you are required to complete and submit the online “Investor Profile Registration Form”. You can sign up for an account here at: https://lending.moolahsense.com/Authentication/Register?type=investor ...